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Billing and pricing
Is tax/VAT included in the price?
Webiny as a legal UK entity is required by law to charge tax for customers inside the European Union. The tax amount depends on your country of origin which is defined in your billing details. The following tax charges apply: Austria 20% Belgium 21% Bulgaria 20% Croatia 25% Cyprus 19% Czech Republic 21% Denmark 25% Estonia 20% Finland 24% France & Monaco 20% Germany 19% Great Britain & Northern Ireland 20% Greece 24% Hungary 27% **Ireland
How can I cancel my subscription? Can I get a refund?
From the site manager interface you can cancel your subscription at any time. An active subscription that is canceled will expire at the end of the billing period and automatically deactivate the website. As for refunds, please contact the How can I reach you?.
What are the payment cycles?
The payment cycles are once a month for the paid package, and your subscription is automatically renewed. In case you use up any extra usage packages, they are billed the moment an extra usage package starts getting utilized.
My invoice in USD, can I get an invoice in another currency?
At the moment we only accept USD as the payment currency.
Do I need a credit-card to signup and what payment methods you accept?
To sign up for a Paid Package a credit card is required only after the trial period expires. We accept all major credit and debit cards such as Visa, Mastercard or American Express. For larger accounts we also accept bank transfers. In case of any problems with your subscription, please contact our How can I reach you? team.